If you are having problems please write to John and ask for assistance.
1. You may have to enter your credit card information more than one time before your
order will be accepted. Some customers cards go right through while others get rejected
for no reason. We apologize for this inconvenience. When ordering be sure you select
'credit card' and not wire transfer.
2. We are the only company to give personalized service. Please click on this link to send
John an e-mail.
3. Please tell John your skin type. White, Olive, Asian, Black and what type of blemish
you wish to remove.
4. Many questions we receive are answered on the first page of our website Please read
all the pages before sending an e-mail.
5. If the product has not yet given you the results you expect please go to the instructions
page on our web site (we sent you the link when you ordered) and scroll down to the
section titled. "I followed the instruction but the product didn't work" This section will
assist you in determining what you're doing wrong.
6. Our product works for most everyone. The only way our product will not work for you
is if you have a rare skin type (2% of the population.) If you are not getting the desired
results you must write to John for assistance.
7. Our on line guarantee and instructions supersedes all printed material previously
8. Please don't ask if the product works. Our freeze products have over 7000 satisfied
customers. Product performance has already been verified by doctors around the world.
If you have any questions please contact John at